Terms of Service

1. Scope of these terms

These terms describe the general basis on which The CAR Wash offers managed vehicle storage under the Vaultline Reserve name through springmiss.com. They apply to enquiries and, unless a separate written agreement states otherwise, to storage-related services agreed with a customer.

2. Enquiries, quotations and acceptance

An enquiry does not reserve a space or create a contract. Before a quotation is accepted, the business may request information about the vehicle, dimensions, storage period, battery requirements, modifications, transport expectations, access needs and any handling restrictions that may affect the proposed service.

A storage arrangement is accepted when the service, price, intended duration and practical intake requirements are agreed. Transport, specialist support or other items are included only where expressly stated in the accepted scope.

3. Owner responsibilities

The person arranging storage is responsible for providing materially accurate information about the vehicle. Known defects, leaks, low ground clearance, security systems, electrical modifications and other relevant handling information should be disclosed before intake or collection is arranged.

The vehicle must not contain undeclared dangerous or prohibited items. Condition records and routine observations are not full mechanical inspections, valuations or guarantees against deterioration.

4. Storage and care

The selected plan determines the general storage environment and care routine. Battery conditioning, vehicle covers, movement, starting routines, pre-release checks or similar actions are carried out only where suitable for the individual vehicle and agreed as part of the service.

If a proposed action appears likely to create avoidable risk or specialist input is appropriate, the business may pause that action and seek further instruction before proceeding.

5. Access, collection and release

Owner access is arranged by appointment so the vehicle can be made available safely and relevant storage measures can be managed correctly. Collection and return transport are scoped separately unless expressly included in the quotation. Reasonable identity or authority checks may be required before release.

6. Charges and payment

Website figures are illustrative monthly starting prices. Final charges depend on the accepted quotation and may vary according to vehicle dimensions, service level, storage duration, private-suite requirements, transport and other bespoke needs.

7. Cancellation and ending storage

Any applicable cancellation rights, notice periods or minimum terms depend on the way the contract is formed and the agreed service scope. Nothing in these terms is intended to remove statutory consumer rights that cannot lawfully be excluded.

8. Liability

Reasonable care is taken in delivering the agreed service. Nothing in these terms excludes liability where the law does not permit exclusion, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to applicable law, the business is not responsible for deterioration arising from undisclosed defects, pre-existing condition or inherent vehicle sensitivities.

9. Events outside reasonable control

Neither party is expected to be responsible for delay caused by events that could not reasonably be controlled, such as serious utility failure, emergency restrictions, fire, flood or severe weather. Practical steps will be considered where such an event materially affects the service.

10. Complaints, changes and governing law

Questions or complaints can be raised using the contact details on the Company Details page. Website terms may be updated for future enquiries when services or legal requirements change. Mandatory consumer protections remain unaffected.