Privacy Notice

1. Who is responsible for your information

This privacy notice explains how personal information is handled in connection with springmiss.com and enquiries for Vaultline Reserve services. The business details supplied for this website are The CAR Wash, Thornton-Cleveleys, VAT ID GB 447273577. The contact email is [email protected] and the telephone number is +441253453186. Oswald Emley is identified as director in the business information supplied for the service.

For applicable data-protection purposes, the business acts as controller for personal information it decides to collect and use. This notice explains the categories of information processed, the reasons for processing, typical retention considerations and the rights available to individuals.

2. Information we collect

When you submit a storage enquiry, we may collect your name, email address, telephone number, vehicle details, expected storage duration, preferred care level and any additional information you include in the enquiry. If the discussion progresses, correspondence, proposed dates, access instructions, vehicle-handling notes, quotations, invoices and related service records may also be processed.

Limited technical information relating to use of the website may also be collected where analytics or similar measurement technologies are enabled in accordance with your cookie choices.

3. How and why information is used

Personal information may be used to answer enquiries, assess storage requirements, prepare quotations, discuss intake or transport arrangements, administer an agreed service, maintain appropriate business records, protect business systems and respond to complaints or legal matters.

Depending on the circumstances, processing may be necessary to take steps at your request before entering a contract, to perform a contract, to comply with a legal obligation, for legitimate interests connected with operating and safeguarding the business, or on the basis of consent where that is the appropriate legal basis.

4. Sharing information

Information may be shared with service providers where reasonably necessary for website hosting, communications, records administration, professional advice, payment administration, agreed vehicle transport or another service requested by the customer. Providers are expected to use information only for the relevant purpose and with appropriate safeguards.

5. International transfers

If personal information is transferred outside the United Kingdom, appropriate safeguards will be considered in accordance with applicable data-protection law. The business does not sell customer enquiry information.

6. Retention

Enquiry information may be retained for a reasonable period in case follow-up is required. Contract, financial and service records may need to be retained for longer where necessary for tax, accounting, insurance, dispute-management or other legal purposes. Retention is reviewed so information is not kept longer than reasonably required.

7. Your rights

Depending on the circumstances, you may have rights to request access to personal information, correction, erasure, restriction, objection and portability. Where processing relies on consent, consent may be withdrawn for future processing without affecting earlier lawful use.

Requests can be made using the contact details above. Identity may need to be confirmed before a request is completed. Individuals also have the right to raise concerns with the Information Commissioner's Office where appropriate.

8. Cookies and similar technologies

The Cookie Policy explains the categories of website technologies that may be used, their purposes, expected duration and the choices available to visitors. That policy should be read together with this notice.

9. Security and updates

Reasonable organisational and technical measures are used to reduce the risk of unauthorised access, loss, alteration or misuse. This notice may be updated when services, website functionality or legal requirements change. The date shown at the top of the page identifies the current version.